FAQ

What materials do you use in your jewelry?

We use 100% pure silver in all of our pieces, ensuring high-quality, durable, and beautiful jewelry. All our gold plated jewelry are plated with 18K gold.

Do you offer a warranty on your jewelry?

Yes! We provide a lifetime warranty against color change for all of our silver jewelry.

How long does it take to receive my order?

Shipping inside Cairo usually takes 3-4 days, while hipping outside Cairo typically takes 5-7 days.

What is your return policy?

We accept returns within 14 days of purchase if the item is in its original condition and packaging. Custom and personalized pieces may not be eligible for returns.

How do I file a return or exchange?

Simply fill out our request form [link] and Explain why you'd like to return or exchange your item.

Can I get a refund if my jewelry changes color?

No need! All of our pieces are covered by a lifetime warranty against color change. If this happens, we will gladly replace or repair the piece for you.

Can I customize my jewelry?

Absolutely! We offer a range of customization options, including engraving, sizing, and design modifications. Contact us to discuss your vision!

How long does it take for custom orders to be made?

Custom orders typically take 3-4 days to complete, but the timeline may vary depending on the complexity of the design.

How do I care for my silver jewelry?

To maintain the beauty of your silver jewelry, store it in a cool, dry place, avoid harsh chemicals, and clean it regularly with a soft cloth. See our After Care Guide for more tips.

Can I wear my silver jewelry every day?

Yes! Our silver pieces are designed for everyday wear. Just make sure to remove them when engaging in physical activities or using harsh chemicals to keep them in top condition.