The Hug Necklace

We use 100% pure silver in all of our pieces, ensuring high-quality, durable, and beautiful jewelry. All our gold plated jewelry are plated with 18K gold.

Yes! We provide a lifetime warranty against color change for all of our silver jewelry.

Shipping inside Cairo usually takes 3-4 days, while hipping outside Cairo typically takes 5-7 days.

We accept returns within 14 days of purchase if the item is in its original condition and packaging. Custom and personalized pieces may not be eligible for returns.

1. Simply fill out our request form [link] and Explain why you'd like to return or exchange your item.

No need! All of our pieces are covered by a lifetime warranty against color change. If this happens, we will gladly replace or repair the piece for you.

Absolutely! We offer a range of customization options, including engraving, sizing, and design modifications. Contact us to discuss your vision!

Custom orders typically take 3-4 days to complete, but the timeline may vary depending on the complexity of the design.

To maintain the beauty of your silver jewelry, store it in a cool, dry place, avoid harsh chemicals, and clean it regularly with a soft cloth. See our After Care Guide for more tips.

Yes! Our silver pieces are designed for everyday wear. Just make sure to remove them when engaging in physical activities or using harsh chemicals to keep them in top condition.